FAQ's
Do you take every Emergency Rescue request you receive?
No, we don't take every request. We need to ensure we can provide these services at a high quality level. That means we have to limit how many Emergency Rescue requests we can agree to provide at a given time. So you can be assured you get what you pay for, if we accept you as a full service client!
Do I need to sign a contract?
No, there is no contract when you do business with Chiropractic Billing Partners. When you find a permanent replacement for your billing needs, your issues are resolved, or if you simply aren't satisfied with the service, we terminate our relationship with no hassle. We choose to operate in a fashion where providers want to partner with us because of our reputation of excellent service, not because they are legally bound to us.
How do you determine how many hours will be needed for Emergency Rescue and Helping Hands services?
As part of the initial determination, you'll provide an overview of your needs and situation. We will give you an estimate on the hours necessary per week and/or the number of hours we have available. You will ultimately determine the number of hours your budget can accommodate, up to the limits that were provided.
Do you need remote access to my system?
Emergency Rescue, Helping Hands and Audit services will always require remote access to your systems, unless your EHR is cloud based, in order to provide the assitance you require.
Answers Service (Single issue assistance) can often be accommodated without the need for remote access, however, there may be situations where it is necessary.
How do I know if you can help me?
The first step will be to fill out the New Request Form, a HIPAA compliant Google Form found in the "Contact Us" section of the website . You'll describe your need, with as much detail as possible (without PHI). The form will walk you through next steps, which will allow us to review your needs. We strive to respond via email within 48 hours, and may include an invitation to schedule a phone call for us to obtain more information and answer any questions you may have.
Is your service HIPAA compliant?
Yes. Having served as a HIPAA Compliance Officer for a practice, the owner maintains a stringent requirement for HIPAA compliance. This includes but is not limited to HIPAA compliant: email, fax, and remote access. A business associate agreement will be signed and provided to you prior to beginning to work on your needs.
Can I schedule a phone call to discuss my needs?
Absolutely! Just click the "Schedule an Appointment" button on the Contact Us page to visit our online scheduling system. We'll call you on the designated date and time. Please note the appointment times are Eastern Standard Time.
Are there any additional fees?
Nope. There are no hidden fees. The price agreed to up front, is the price you'll be invoiced, bi-weekly.
I have a question that's not addressed here.
Feel free to email us at Info@ChiropracticBillingPartners.com, or visit our Contact Us page for three convenient ways to get in touch!